Corrections Policy

Corrections Policy – Energy Performance Cert

Last Updated: July 19, 2026

Introduction

At Energy Performance Cert, we are committed to publishing accurate, reliable, and trustworthy information relating to Energy Performance Certificates (EPCs), property energy efficiency, energy assessments, and related guidance.

While we make every effort to ensure the accuracy of our content, errors may occasionally occur. This Corrections Policy explains how inaccuracies are identified, reviewed, and corrected.

Our Commitment to Accuracy

We strive to ensure that all information published on our website is:

• Accurate

• Up to date

• Relevant

• Helpful

• Clearly presented

Our website content is reviewed regularly to maintain its quality, accuracy, and relevance.

Identifying Errors

Errors may be identified through:

Internal Reviews

Regular reviews of published website content.

Customer Feedback

Comments and feedback submitted by website visitors or customers.

Industry Updates

Changes to legislation, government guidance, EPC regulations, or recognised industry standards.

Trusted Third-Party Sources

Notifications or updates from official organisations, accredited bodies, or other reliable sources.

Reporting an Error

If you believe any information on our website is inaccurate, outdated, or misleading, we encourage you to contact us.

When reporting an issue, please include:

• The webpage URL

• A description of the issue

• Supporting information, where available

• A suggested correction (optional)

Providing this information helps us investigate the matter more efficiently.

Review Process

When a correction request is received, we follow these steps:

Step 1 – Review

Our team reviews the reported issue.

Step 2 – Verification

Relevant information, supporting evidence, and authoritative sources are checked.

Step 3 – Assessment

A decision is made as to whether a correction or update is required.

Step 4 – Update

Where necessary, the content is corrected and updated promptly.

Types of Corrections

Corrections may include:

Factual Corrections

Updating information that is found to be inaccurate or incomplete.

Regulatory Updates

Revising content following changes to legislation, government guidance, or EPC assessment requirements.

Content Clarifications

Improving wording where information may be unclear or open to misunderstanding.

Technical Corrections

Fixing broken links, formatting issues, display problems, or other technical errors.

Content Updates

We periodically review and update our website to reflect:

• Changes to EPC regulations or government guidance

• Industry best practices

• Service improvements

• Website enhancements

• Customer feedback

Where appropriate, updated pages will display a revised Last Updated date.

Transparency

Where significant corrections are made, we will update the affected content to ensure visitors have access to the most accurate and current information available.

User Feedback

We value feedback from our customers and website visitors.

Your feedback helps us improve:

• Website content

• User experience

• Accuracy

• Transparency

• Overall service quality

Contact Us

If you wish to report an error or request a correction, please contact us:

Energy Performance Cert

Website: https://energyperformancecert.co.uk/

Email: info@energyperformancecert.co.uk

Phone: 020 3386 1854