Review Policy

Review Policy – Energy Performance Cert

Last Updated: July 19, 2026

Introduction

At Energy Performance Cert, we value customer feedback and believe reviews help prospective customers make informed decisions when choosing Energy Performance Certificate (EPC) services.

This Review Policy explains how customer reviews may be collected, displayed, moderated, and managed on our website.

We are committed to presenting customer feedback in a fair, transparent, and accurate manner.

Why Reviews Matter

Customer reviews help us to:

• Understand customer experiences

• Improve our services

• Identify areas for improvement

• Maintain high standards of customer service

• Provide useful information for future customers

We encourage honest and genuine feedback from customers who have used our EPC services.

Sources of Reviews

Reviews displayed on our website may come from the following sources:

Direct Customer Feedback

Customers may submit reviews through our website, email communications, or post-service feedback requests.

Google Business Profile

We may display or reference reviews published by verified customers on our Google Business Profile.

Third-Party Review Platforms

Where applicable, reviews may also be sourced from reputable third-party review platforms.

Review Eligibility

To help maintain the integrity of our review system, reviews should:

• Be based on a genuine customer experience

• Be truthful and accurate

• Relate to the services provided

• Use respectful and appropriate language

• Avoid sharing confidential or sensitive personal information

Review Moderation

We aim to maintain a respectful and informative review environment.

Reviews may be declined, removed, or moderated if they:

Contain Offensive Content

Including abusive, threatening, discriminatory, or inappropriate language.

Include Personal Information

Such as private telephone numbers, email addresses, home addresses, or other sensitive personal data.

Contain Spam or Promotional Material

Including advertising, repetitive content, or information unrelated to our services.

Violate Applicable Laws

Including defamatory, fraudulent, misleading, or otherwise unlawful content.

Authenticity of Reviews

We do not knowingly publish false or fabricated reviews.

To the best of our knowledge, all reviews displayed represent genuine customer experiences.

Where reviews are sourced from third-party platforms, they remain subject to the policies and verification processes of those platforms.

Incentivised Reviews

We do not require or guarantee positive reviews in exchange for incentives.

If customers are invited to provide feedback following a service, they are encouraged to share honest opinions regardless of whether their experience was positive, neutral, or negative.

Responding to Reviews

Where appropriate, we may respond to customer reviews in order to:

• Thank customers for their feedback

• Clarify factual information

• Address concerns

• Explain actions taken to improve our services

Our responses do not alter or modify the customer’s original opinion.

Reporting Review Concerns

If you believe a review displayed on our website is inaccurate, misleading, or inappropriate, please contact us.

When contacting us, please include:

• Details of the review

• The reason for your concern

• Any supporting information or evidence

We will review the matter and take appropriate action where necessary.

Continuous Improvement

Customer feedback plays an important role in helping us improve our services, communication, and website.

We regularly review customer comments and suggestions to identify opportunities for improvement and maintain a high standard of service.

Contact Us

If you have any questions about this Review Policy or wish to report a concern regarding a review, please contact us:

Energy Performance Cert

Website: https://energyperformancecert.co.uk/

Email: info@energyperformancecert.co.uk

Phone: 020 3386 1854