Privacy Policy

Privacy Policy – Energy Performance Cert

Last Updated: July 19, 2026

At Energy Performance Cert, we are committed to protecting your personal information and respecting your privacy rights under UK data protection laws. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our energy assessment and certification services.

Who We Are

Energy Performance Cert provides Energy Performance Certificate (EPC) services for homeowners, landlords, letting agents, property managers, and commercial property owners across the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided at the end of this page.

Information We Collect

When you use our website, request a quotation, book an EPC assessment, or contact our team, we may collect the following information:

• Full Name
• Email Address
• Telephone Number
• Property Address
• Information relating to your EPC enquiry or booking
• IP address, browser type, and device information

We only collect information that is necessary to provide our services efficiently, securely, and in accordance with legal requirements.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quotation requests
• Arrange and manage EPC assessments
• Send appointment confirmations and service updates
• Improve our website, services, and customer experience
• Meet legal and regulatory obligations
• Prevent fraud and maintain website security

We do not sell, rent, or trade your personal information to third parties.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Our legitimate business interests

Where processing is based on your consent, you may withdraw that consent at any time by contacting us.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and enhance your browsing experience.

Cookies help us:

• Analyse website traffic
• Understand visitor behaviour
• Improve website performance
• Enhance user experience

You can manage or disable cookies at any time through your browser settings.

Third-Party Services

We may use carefully selected third-party providers to support our business, including:

• Website analytics
• Payment processing
• Customer communication tools
• Advertising and remarketing services

These providers only receive the information necessary to perform their services and are required to comply with applicable UK data protection laws.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

Your Privacy Rights

Under UK data protection legislation, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain types of processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Although we take reasonable steps to protect your information, no internet-based service can guarantee complete security.

External Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are intended for individuals aged 18 or over. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take steps to remove it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices.

Any updates will be published on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Energy Performance Cert

Website: https://energyperformancecert.co.uk/

Email: info@energyperformancecert.co.uk

Phone: 020 3386 1854